Terms & Conditions

New accounts
New customers will be issued a pro-forma invoice (payment upfront) and goods will be held for 14 days to allow for payment.

Where payment is not received within 14 days of the date of invoice the order may be cancelled by and at the sole discretion of RG Imports and in such event the customer will be liable for a cancellation fee equivalent to 20% of the invoiced cost or $50.00 whichever is the greater.

Payment of accounts
We accept Visa, MasterCard, electronic transfer or cheque. All invoices must be settled within 30 days from date of invoice. Failure to comply may result in your account being suspended. All orders made to RG Imports must be paid for within the trading terms on or before the due date..

A 14 / 30 day account will be available on request, after a cumulative spend of $2000 over a 6 month period, a signed credit application form has been completed and that satisfactory credit references have been supplied and approved.

Accounts may be reviewed and put into suspension without notice if there has been no activity for a period of 6 months or more.

Minimum orders
A minimum of $400 before freight and GST is required for all first orders. No minimum for subsequent orders, but if the order is less than $400 it needs to be paid for at the time of ordering. This is regardless of whether there is an account in place and will also incur a $30 handling fee. 

Prices
All prices are quoted in Australian Dollars (AUD) and are exclusive of freight and 10% GST. They are subject to change without prior notice and at our discretion. All orders will be invoiced at the price when order was placed.

Orders
We aim to deliver your order as soon as possible. All orders are subject to availability. If your order cannot be filed because the item is out of stock, you will be notified via email or phone and we will back order the item or take it off your order.

Returns
Goods are to be inspected immediately upon delivery. If goods arrive damaged or faulty, then a claim can be made but must be in writing within 7 days of delivery.
If goods are found to be damaged or faulty, then the goods may be returned and/or a replacement arranged if one is available at the time of the claim, a refund for the goods damaged or a credit note will be provided.

No goods can be returned without the prior written approval from RG Imports. The goods must be returned unused and in original packaging within 14 days of receiving the goods.

If you wish to exchange any goods then notification must be made within 7 days of delivery. Goods must be returned unused and in the original packaging within 14 days of receiving the goods. In this situation, the customer will need to pay all postage / delivery and handling costs involved in the returning and delivery of the new goods. No goods can be returned without the prior written approval from RG imports. 

We are a wholesale company and supply only to trade related businesses. All trade related businesses that do not operate a full time retail shop will incur a 15% surcharge. 

Any orders for online businesses that we ship directly to your customer, we require upfront payment before goods are dispatched regardless of whether an account is in place.