Delivery

When your payment has been received your order will be sent via Toll Ipec. Please advise if you have a preferred carrier.

We aim to deliver your order as soon as possible. All orders are subject to availability. If your order cannot be filled because the item is out of stock, you will be notified via email or phone and we will back order the item or take it off your order.

Any orders for online businesses that we ship directly to your customer, we require upfront payment before goods are dispatched regardless of whether an account is in place.

Returns
Goods are to be inspected immediately upon delivery. If goods arrive damaged or faulty, then a claim can be made but must be in writing within 7 days of delivery.
If goods are found to be damaged or faulty, then the goods may be returned and/or a replacement arranged if one is available at the time of the claim, a refund for the goods damaged or a credit note will be provided.

No goods can be returned without the prior written approval from RG Imports. The goods must be returned unused and in original packaging within 14 days of receiving the goods.

If you wish to exchange any goods then notification must be made within 7 days of delivery. Goods must be returned unused and in the original packaging within 14 days of receiving the goods. In this situation, the customer will need to pay all postage / delivery and handling costs involved in the returning and delivery of the new goods. No goods can be returned without the prior written approval from RG imports.